Privacy Policy

Last updated: 24 February 2026

1. Introduction

WaldChain ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit waldchain.com or contact us directly, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (the General Data Protection Regulation — GDPR).

Please read this policy carefully. If you have any questions, contact us at the details in Section 12.

2. Data Controller

The data controller responsible for your personal data is:

Company: WaldChain

Address: İkitelli OSB, Başakşehir, Istanbul, Turkey

Email: hello@waldchain.com

Phone: +44 73 468 485 08

3. Data We Collect

We may collect the following categories of personal data:

Identity & Contact Data: Name, email address, phone number, and company name — provided when you submit a contact or enquiry form.
Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral URLs — collected automatically when you browse our website (only with your consent for analytics).
Communications Data: Content of messages you send us via email or the contact form.
Cookie Data: See Section 7 below.

4. Legal Basis for Processing (Article 6 GDPR)

We process your personal data only when we have a lawful basis to do so:

Consent (Art. 6(1)(a)): For placing analytics cookies and processing data for statistical purposes.
Contract (Art. 6(1)(b)): To respond to your enquiries and fulfil any pre-contractual obligations.
Legitimate Interests (Art. 6(1)(f)): To improve our website, prevent fraud, and ensure network and information security.
Legal Obligation (Art. 6(1)(c)): Where processing is required to comply with applicable law.

5. Purposes of Processing

We use your personal data for the following purposes:

Responding to your enquiries and requests
Providing quotations, product information, and business communications
Improving and optimising our website and services
Analysing website usage with aggregated, anonymised statistics (with consent)
Complying with legal and regulatory obligations
Preventing fraudulent or abusive use of our services

6. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by applicable law:

Data Category	Retention Period
Contact form submissions	3 years from submission
Email correspondence	3 years from last contact
Analytics data (with consent)	14 months (Google Analytics default)
Cookie consent record	Persistent until withdrawn
Server / access logs	90 days (for security purposes)

7. Cookies & Analytics

We use cookies and similar tracking technologies on our website. Cookies are small text files stored on your device.

Strictly Necessary

Required for the website to function (e.g. storing your cookie consent preference). These do not require your consent and cannot be disabled.

Analytics (with consent)

We use Google Analytics 4 to understand how visitors interact with our website. This service may transfer data to Google's servers in the United States under Standard Contractual Clauses (Art. 46 GDPR). You may withdraw your consent at any time by clearing your cookies — the consent banner will reappear on your next visit.

You can manage cookie preferences via your browser settings. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

9. International Data Transfers

Some of our service providers operate outside the European Economic Area (EEA). When we transfer personal data outside the EEA, we ensure adequate safeguards are in place as required by Chapter V of the GDPR, including Standard Contractual Clauses (SCCs) approved by the European Commission under Article 46 GDPR, or reliance on an adequacy decision.

10. Your Rights Under GDPR

Depending on your location and the legal basis for processing, you may have the following rights under the GDPR:

Right of Access (Art. 15): Obtain a copy of the personal data we hold about you.
Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
Right to Erasure (Art. 17): Request deletion of your data in certain circumstances ('right to be forgotten').
Right to Restrict Processing (Art. 18): Request that we limit how we use your data.
Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
Right to Object (Art. 21): Object to processing based on legitimate interests.
Right to Withdraw Consent (Art. 7(3)): Withdraw consent at any time for consent-based processing (e.g. analytics cookies) without affecting prior processing.

To exercise any of these rights, contact us at hello@waldchain.com. We will respond within 30 days. You also have the right to lodge a complaint with your local supervisory authority.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration, as required by Article 32 GDPR. These include TLS/SSL encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us: